Return Policy

First and foremost we want to welcome you to the Craft Master Growler family and thank you for your order! In the event you are not completely satisfied with your purchase, for any reason, you may return it to us for an exchange only. Please see below for more information on how our return policy works.


All returns must be postmarked within seven (7) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging along with your proof of purchase.

Mail your return to the following address:

Craft Master Growlers, Inc.
Attn: Returns
2909 S Wilkeson St.
Tacoma, WA 98409
United States

Return shipping charges will be paid for or reimbursed by Craft Master Growlers.


After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item for us to process your exchange.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at: